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Booklet - Drive to Loyalty

Click here for free tools and know-how materials from the Mud Valley™ strategy & brand marketing community.


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This e-booklet argues that you should focus your CLM Customer Loyalty Management activities on a tightly defined group of target customers; that you should map their current position on the customer loyalty ladder; and that you should then use a wide variety of tools to drive up their loyalty quotient, thereby increasing your sales and profitability.

Table of contents (35 pages)

  1. What is customer loyalty?
  2. Is customer loyalty worth it?
  3. The customer loyalty ladder
  4. Where are my customers?
  5. Tools for driving my customers from A to B
  6. Building awareness
  7. Building consideration
  8. Building profitable purchase/loyalty
  9. Key steps


Link to Mud Valley shop
Click here for free tools and know-how materials from the Mud Valley™ strategy & brand marketing community.
New from Mud Valley / Night Publishing paperbacks: a revolutionary showcase for brand marketing techniques, written as a fictional thriller: a must - "extremely funny, highly intriguing, and profoundly incisive" (click here for more).
For further information, please contact us by telephone at +44 208 123 1438, or by e-mail at enquiries@mudvalley.co.uk.
© 2007, Mud Valley ™ brand marketing community.

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